help and support, My Safe Button

General Notes
Before checking in, the app may need a moment to find your current location (GPS takes time). If you find that your locations at check-in are not accurate, you might only need to wait a few seconds before pressing the check-in button.
At any time, you can use the Back button to go to the previous screen.

On the main screen, the large central button is what you use to check-in. Pressing this button will update the server with the time and your current location. If enabled, it will also pop up a prepared text message addressed to your connections – you need only press send at that time, or you can add your own message and/or picture.

The settings screen allows you to:
Customize the look of the check-in button.
Update your account information
Select whether or not you wish to send a text message when you check in.

Connections Map
Press the Connections button on the main (check-in) screen to view the map that shows the most recent check-in locations of your connections.
The map will zoom in or out to show all of your connections.
Note that any connections without a valid location will show up just off the coast of Africa, and are ignored when auto-zooming.
Tap on a pin to see information about the connection at that location. Tap the popup to see more detailed information.

Connections List
Press the List button on the Connections Map to view your list of connections.
Tap on a connection to see more details.
Uncheck the checkbox for a connection if you do not want to share your check-in information with that connection.

Adding a Connection
Connections can be added only via their email address. Please ensure you type this correctly, as there is no way for the system to detect typos in email addresses!
You can use the Search button to select a connection from your contact list.

Accepting a Connection Request
The Connection Requests view shows all outstanding connection requests for you, if any.
Accept a connection request by simply touching the request and confirming the popup question.
You can ignore or block a request by long-touching the request (see “Ignoring or Blocking Connections Requests” below).

Missing Connection Requests?
If you know that a friend has sent you a connection request, but it does not show up in the list, confirm which email address the request was sent to. Connections are made based on email addresses, so they must match exactly.

Removing Connections
When viewing your list of connections, you can remove an existing connection.

For iOS: Swipe to the left on the connection and the Delete button appears.
For Android: Long-press on the connection to see a popup which provides you with the option to Delete.

Ignoring or Blocking Connection Requests
If you receive a connection request from someone you don’t know or don’t want to connect with, you can choose to just ignore the request or to completely block the user. Ignoring a request gives that user the option to try again in the future. Blocking a user means you will not receive requests from that user again.
These actions are invisible to the requesting party, except that blocking will cause a “please do not contact this user again” message when they try again.

For iOS: Swipe to the left on the connection request, and the Block and Ignore buttons appear.
For Android: Long-press on the connection request to see a popup which provides you with the options to Block or Ignore.

Location Not Accurate?
If you are experiencing difficulty with location accuracy, try if the Maps app is working properly. If it’s not, it might just be that the device in general is having trouble finding its current location.

Check in the Settings App:
For iOS:
•Under “Privacy-Location” make sure Location Services is on.
•While there, select MySafeButton and check that “While Using the App” has a checkmark.
For Android:
•Under “Personal”, (Privacy and Safety), choose Location and make sure it is “On”
•Under Apps, choose MySafeButton and tap Permissions – make sure Location is allowed.

Also refer to this article from Google support (which applies to both iOS and Android)

Supported Devices
This app should run fine on any iOS or Android device with at least 1GB of RAM and running a reasonably up to date version of the OS. Unfortunately, this means the iPhone 4S may not be able to run the app, and is therefore not officially supported.

For More Help
You may contact us at

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